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FAQ

Where are you located?
I am in Alberta, Canada (the Western Canadian prairies, just east of the Rocky Mountains).
All prices are shown in Canadian dollars.

Do I have to order online? Where else can I find your stuff?
A list of everywhere that currently carries my items can be found right here . However, I cannot guarantee what stock will be available at each location.

Do you offer local pick-up?
If you are in Edmonton, Alberta you are welcome to pick-up your order from Hideout Distro on 124st & 108ave. To wave shipping costs, enter the coupon code 'LOCAL' at checkout. Your order will be available for pick-up the following Tuesday. Please aim to pick-up your order within 14 days of purchase. Feel free to contact me if you have any issues or questions.

How do you package and ship your items?
I safely package all items by hand, using bubble mailers (for pins) and rigid cardboard mailers (for prints), and ship worldwide via Canada Post regular mail.

How long will it take for my order to come?
Orders placed by Monday (Mountain Time) are processed Monday evening and shipped the following Tuesday.
Once dispatched, orders will arrive in 3–10 business days for within Canada and 1–2 weeks for U.S.A. and international orders. Orders outside of Canada may require extra time due to customs delays and are not guaranteed timeframes.

Can I get a tracking number or upgrade to faster shipping?
To purchase faster shipment times or tracking please contact me before purchasing. 

My item hasn't come yet or arrived damaged. What can I do?
Please contact me if your item does not arrive after 30 days of purchase and I will look into the issue. Missing shipments are dealt with on a case by case basis. Sorry, but I do not provide tracking unless requested before ordering.
I do my best to package all orders safely, but unfortunately, sometimes damage during shipment can occur. If this is the case, please send me a photo of the damaged package as soon as possible and I will be happy to send a replacement. 

Do you sell wholesale?
Most items are available for wholesale to retailers. Please get in touch if you are interested!

Do you take custom requests?
I do! Please contact me with your idea. I am usually open for private commission work.  

Can I get one of your pieces tattooed?
Yes! All of my drawings can be used for reference for a tattoo for a small fee (except for work that was created for a private commission). This fee is a small contribution to support me and my future art. Please do not tattoo any of my work without prior written consent from me. All drawings and designs are protected under intellectual property copyright law. Please be considerate of me and my work and respect that I make part of my living from my drawings. 
For more information and to get consent for a tattoo please 
click here

I saw something on your instagram that isn't on your shop. Where can I find it?
Most of my work on instagram is available for sale, unless it was a private commission for someone. Shoot me an e-mail or use the contact form on this site and let me know what you were looking for and I'll be glad to help you out. 

E-mail me at hello@eringreenough.com for any questions or use the contact form on this site.